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    Privacy Policy

    This statement is issued by MyPetsDirect Ltd, The Hub New Century House, Crowther Road, NE38 0AQ.

    Protecting Your Information

    Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our website. This privacy policy only covers www.mypetsdirect.co.uk. We are not responsible for the data policies or procedures or content of other linked websites. We recommend that you check the privacy and security policies of each website you visit.

    The Information We Might Collect

    This notice applies to all personal information collected or submitted via our website. The types of personal information collected at these pages are:
    Name, Address, Email address and Phone number.

    How We Might Use This Information

    The details we collect may be used to process your order and to maintain warranties. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We may also use the information that we collect from you to notify you about functionality changes to our website, the service that we provide and details of promotional or special offers which we may deem to be of interest.

    Data Security

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Access to the information which you have provided will be limited to authorized employees as required for the purposes identified above as well as IT security and maintenance. Any personal information you provide may be used to verify your identity and assist us in preventing or detecting fraud. As part of these checks your information may be disclosed to credit reference agencies, who may keep a record of that information.

    How You Can Access or Correct Your Information

    You can withdraw your consent to processing or access to, all of your personal information that we collect online and maintain by writing to us at MyPetsDirect Ltd. We use this procedure to better safeguard your information. If you are requesting copies of data a fee of £10 may be payable. You can correct factual errors in your personal information that we hold by sending us a request that credibly shows that there is an error in our records. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

    You can request us to update or remove your personal information by emailing us. However, please note that we may need to keep some personal data in order to process orders and to comply with customer service or after sale obligations.

    How to Contact Us

    Should you have other questions or concerns about these privacy policies, please contact us either via email, free-phone or by post.

    Cookie Policy

    MyPetsDirect Ltd understands that your privacy is important to you and that you care about how it is used and shared online. We respect and value the privacy of everyone who visits www.mypetsdirect.co.uk. A cookie is a small piece of text-only information that websites transfer to your computer hard drive for record keeping purposes. We use cookies to enable us to keep a record of the items in your basket whilst you’re on the website, to store delivery addresses, if the address book is used, and to store your details if you select the “remember me” option.

    Consent and Data Protection

    By using our website, you irrevocably consent to authorizing us to collate and use the information provided by you.